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Our Process: Tailored Landscaping That Goes Above & Beyond

From our first phone call to your finished yard, here is the customer journey you’re about to experience.

• Step 1: Online Design Consultation to make sure we are a fit. We will review your design budget and desired dream outcome for your landscaping. If we are aligned, we secure a deposit to start designing your project right away.
• Step 2: After we have received a deposit to work together, we send an experienced landscape installer to do a site survey to make sure all details are captured and the installation process is smooth and quick.
• Step 3: Approve or make adjustments to your design. Then, pick a date for installation.
• Step 4: Demo and installation happens quickly and final payment is submitted after 100% completion.
• Step 5: We walk you though our full service maintenance plans to ensure your new investment is protected.

Why Choose Us?

At the heart of our approach is a seamless, customer-centric journey, designed to deliver exceptional results every time. From the moment you reach out, we provide a comprehensive design and proposal within 72 hours. With this fast turnaround, we can bring your dream landscape to life in three weeks or less. Our use of advanced technology streamlines every aspect of the process—site visits, design revisions, and ongoing communication—ensuring a smooth experience with no details overlooked.

For our maintenance services, we simplify the process by being a single point of contact for a range of needs. While many homeowners require multiple vendors, we provide comprehensive solutions under one roof, including home pest control, mosquito control, lawn, plant, and tree fertilization, and landscape maintenance. This unified service approach makes the customer journey easier and more efficient.

Challenges We Have Encountered and How We’ve Overcome Them

Challenge:

As we’ve scaled our business, one of our biggest challenges has been managing a diverse team with varying backgrounds, personalities, and experiences. Bringing them together as one unified family with a shared commitment to delivering outstanding customer experiences has required thoughtful leadership and strategy.

How We Have Overcome This Challenge:

We’ve cultivated a culture of strong communication and alignment through daily team meetings. These meetings ensure all core functions—scheduling, customer requests, and process improvements—are on track, while also fostering meaningful connections and rapport among team members.

In addition, we embrace a discipleship model of leadership. As Bailey’s business coach often says, "Create leaders who create leaders who create more leaders." This philosophy has been key to our growth. Bailey has mentored Cole Baxter to oversee operations, empowering him to lead leadership meetings that focus on professional development, healthy management practices, and essential training. This approach cascades through the organization, with managers taking the same leadership principles and applying them to their teams. Continuous development, clear communication, and a shared passion for serving our clients and each other are what drive us forward.

To further strengthen our bond, we host team-building days every three months, from fun outings at Top Golf to relaxing retreats at Captiva Beach Resort or exciting fishing excursions. We believe in working hard and having fun together, ensuring a thriving team environment that fuels our success. We work hard and love to have fun together.